By default, I am the main point of contact for AV issues of all kinds. When I received this DVD/VCR unit with the DVD drawer jammed in the out position, I thought it was a lost cause. I don't really do hands on repair. Without much hope of a positive response, I showed it to our fantastic maintenance guy and within 10 minutes, he had it functioning again. How wonderful to have such helpful and knowledgeable staff in our district.